Welcome to www.utradefurniture.com. These Terms of Use apply to this website and its mobile application (collectively, the “website”). As used in these Terms of Use, “company” or “us” or “we” refer to U-Trade Import-Export LLC. Please note that we may supply different or additional terms of use for certain services or products that will show in the sales invoice.
We make the website, the products, and services we offer on it available to you subject to these Terms of Use. By using the website, you are accepting these Terms of Use and any modifications we make to them from time to time. You can review the most current version of these Terms of Use at any time by clicking on the Terms of Use link in the footer of any page on the website.
Please read these Terms of Use carefully and completely. They describe our rights with respect to the website and your rights and obligations regarding your use of the website. If you do not accept these Terms of Use, please do not use the website.
Definitions
Website
- “Website” refers to https://www.utradefurniture.com/, including all web pages, content, and functionality offered through this domain.
Customer
- “Customer” refers to any individual or entity that accesses, browses, uses, or purchases products from U-Trade Furniture.
Products
- “Products” refers to the items and services listed for sale on the U-Trade Furniture website.
Order
- “Order” signifies a customer’s request to purchase products from U-Trade Furniture, including all necessary details such as product selection, quantity, shipping address, and payment information.
Payment
- “Payment” denotes the process by which customers submit funds to U-Trade Furniture to fulfill their orders, encompassing the total purchase amount, applicable taxes, shipping fees, and any other charges.
Shipping
- “Shipping” pertains to the delivery of ordered products from U-Trade Furniture to the customer’s designated shipping address, as specified during the ordering process.
Returns and Refunds
- “Returns and Refunds” encompasses the policies and procedures governing the return of products by customers to U-Trade Furniture. It details the conditions under which returns are accepted, the issuance of refunds or store credits, and any associated terms.
Intellectual Property
- “Intellectual Property” includes trademarks, copyrights, designs, and any other proprietary rights associated with U-Trade Furniture, its website, and the products offered for sale.
Terms and Conditions
- “Terms and Conditions” collectively refer to the rules, policies, and guidelines that govern the use of the U-Trade Furniture website and the interactions between U-Trade Furniture and its customers.
Use of Website
Welcome to www.utradefurniture.com (the “Website”). By accessing or using the Website, you agree to comply with these terms of use (“Terms”) and any additional terms and conditions that we may provide to you. If you disagree with these Terms, please do not use the Website.
You must be 18 years or older to use the website. If you are not at least 18 years old, do not use the Site. Additionally, we reserve the right to terminate and deny access or use of the Site and the products and services we offer on it to anyone at any time at our sole and absolute discretion.
Permitted Use
Visitors and customers are granted a limited, revocable, non-exclusive license to access and use the Website for the purpose of browsing and purchasing products offered for sale. This license does not include any resale or commercial use of the Website or its contents. All rights not expressly granted herein are reserved by U-Trade Import-export LLC.
Prohibited Activities
You agree not to engage in any of the following activities in connection with your use of the Website:
- Unauthorized Use: Use or attempt to use any engine, software, tool, agent, or other device or mechanism (including browsers, spiders, robots, or intelligent agents) to navigate or search the Site other than the search engine and search agents made available on the Site or generally publicly available browsers.
- Hacking and Malware: Using the Website to distribute viruses, malware, or any other harmful software, or engaging in any activity that may disrupt, diminish the quality of, interfere with the performance of, or impair the functionality of the Website.
- Unauthorized Access: Attempting to interfere with, reverse-engineer, or gain unauthorized access to any portion or feature of the Website, or any systems or networks connected to the Website.
- Fraudulent Activities: Using the Website for any fraudulent or unlawful purpose, including but not limited to fraudulent transactions, unauthorized advertising, or pyramid schemes.
- Impersonation: Impersonating any person or entity or falsely stating or otherwise misrepresenting your affiliation with a person or entity in connection with the website, or express or imply that we endorse any statement you make.
- Intellectual Property Violations: Violating or infringing upon the intellectual property rights of U-Trade Import-export LLC or any third party, including copyrights, trademarks, trade secrets, or other proprietary rights.
All content on the website is the exclusive property of U-Trade Import & Export LLC and is protected by U.S. and international copyright laws. - Illegal Activities: Using the Website for any illegal activity or in violation of any local, state, national, or international law or regulation.
- Abusive Behavior: Using the Website to harass, abuse, threaten, or harm others, or engaging in any activity that is harmful, obscene, or indecent.
- Restrict or terminate your access to all or any part of the website or the products and services we offer on it.
- We have the right to determine who can use the website.
- Frame, mirror, or use framing techniques on any part of the website without our express prior written consent.
- Use any meta tags or any other hidden text utilizing any names or marks used or displayed on the website.
- Misrepresent the identity of a user, impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the website, or express or imply that we endorse any statement you make.
- conduct fraudulent activities on the website.
- Violate or attempt to violate the security of the website, including, without limitation: (i) accessing data not intended for you or logging onto a server or an account that you are not authorized to access; (ii) attempting to interfere with service to any user, host, or network, including, without limitation, via means of submitting malware to the Site, overloading, “flooding,” “spamming,” “mail bombing,” or “crashing”; (iii) forging any header or any part of the header information in any email or posting; or (iv) forging communications on behalf of the website (impersonating the Site) or to the website (impersonating another user).
By using the Website, you agree to abide by these Terms and refrain from engaging in any prohibited activities. U-Trade Import-export LLC reserves the right to suspend or terminate your access to the Website and pursue legal action if you violate these Terms.
Ownership
All intellectual property rights related to the website, including but not limited to content, graphics, logos, images, and product designs, are owned by U-Trade Import & Export LLC.
Use of Intellectual Property
Customers are granted a limited, non-exclusive, non-transferable license to access and use the intellectual property displayed on the website strictly for personal, non-commercial purposes. This includes viewing, downloading, and printing pages, images, or other content for personal use only.
Prohibited Uses
- Commercial Use: Customers are prohibited from using any of the website’s intellectual property for commercial purposes without prior written consent from U-Trade Import & Export LLC.
- Modification: Customers may not modify, reproduce, distribute, display, or create derivative works of any content without explicit permission.
- Trademark Usage: The use of any trademarks, service marks, or logos displayed on the website without permission is strictly prohibited.
Purchase Terms and Conditions
When you place an order to purchase products and services through the website, you agree to follow and be bound by these Purchase Terms and Conditions.
We may refuse or cancel orders.
- While we will do our best to fulfill all orders, we cannot guarantee the availability of any particular product displayed on the website.
- We reserve the right to discontinue the sale of any product listed on the website at any time without notice.
- The email confirming that we received your order and the order number does not constitute acceptance of an order or a confirmation of an offer to sell. We reserve the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. We may require verification of information before accepting an order.
- We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
We may change information, including prices, of products and services listed on the website.
- All descriptions, images, references, features, content, specifications, products, and prices of products and services described or depicted on the website are subject to change at any time without notice (including after you have submitted your order). We will correct errors that we discover, and we reserve the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted). Local store prices and products may vary by location. Product prices offered on the website may vary from other advertised prices.
- The prices displayed on the website are quoted in U.S. dollars and are valid and effective only within the United States, and such prices do not include shipping and handling or sales tax (if applicable). You are responsible for the payment of any shipping and handling charges and state and local sales or use taxes that may apply to your order.
- Except where noted otherwise, all discounts or savings displayed for products on the website are calculated based on our full retail price of the product or based on a comparative price estimate which may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, discounts or savings displayed may represent the aggregate of our full retail price for each of the items included in the set or based on a comparative price estimate for the set or each item which may or may not represent the prevailing price in every area on any particular day.
- We cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items listed on the website may be mispriced. If the correct price of an item is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
- Special offers may be for a limited time
- Occasionally we will offer special promotions to our customers that we refer to as “special offers” or “special offer”. This can include a gift with purchase, free shipping, the manufacturer offers, or other promotional activity associated with a product purchase. Special offers may be offered for a limited time.
Orders and Payments
Placing Orders
Customers can place orders on our website 24/7 at www.utradefurniture.com. Upon confirmation of an order, customers will receive an immediate notification. If changes are needed after placing an order, please contact us promptly at info@utradefurniture.com.
No return or refund. All Sales are final.
You are responsible for what you submit.
Payment Methods Accepted
We accept Visa®, MasterCard®, American Express®, and Discover® credit cards for payment. Please
note that only one credit card can be used per order, as we are unable to split payments between cards.
At checkout, your credit card will be charged for the order full amount including taxes (if applicable) and shipping (if applicable).
Sales Tax
All merchandise purchases are subject to sales tax based on current state and local tax rates applicable to the shipping or delivery destination. The estimated sales tax is calculated at the time of purchase and includes the total selling price of each item, which may incorporate discounts, shipping, and processing charges. Actual sales tax charges may differ based on final factors at the time of credit card processing. The Customer is responsible for reporting the use tax to the local authorities for outside California sales.
Refunds and Cancellations
NO RETURN OR REFUND. ALL SALES ARE FINAL.
We operate a STRICT NO-RETURN POLICY for all handmade items.
Return Policy
- All Handmade Items are sold “AS IS” with no return or exchange policy applied.
- We will not accept any exchange or return on any used or assembled merchandise.
- All returns’ shipping costs are at the customer’s own expense (No Exceptions).
- All returned shipments must be freight prepaid by the customer with the RMA number (Return Material Authorization) and the original invoice.
- All returned items must be returned with all of their accessories and in their original packaging with no writing or damage to the package.
- There will be a 30% restocking fee for all returned items. (Call for details).
- Any exchange for defective merchandise will be shipped after the returned item is restocked and whenever the replacement items are available in stock.
- No Cash Refund. Exchange or store credit only.
- Online accounts using Drop Shipments, U-Trade will not be responsible for any freight charges.
Claims Policy
- Any claim for defective merchandise (other than handmade items) must be packed in the Original Boxes without any writing or damage to the boxes. Clearance items or items on sale are final sale items and cannot be returned. Claims for defects or missing parts must be made within 7 days. After 7 days, there is no service agreement. No Exceptions.
- Pictures are required to claim defective merchandise with a copy of the original invoice. Please e-mail: info@utradefurniture.com or call 1(909)931-0599 and we will work with you to repair, replace, or return the items.
- Any claims for merchandise damaged in transit must be made through the freight carrier. Before signing the freight bill, please inspect all boxes for damages. (Please make sure the carrier signs the freight bill for any damages).
- For all damage claims, please have the original invoice and RMA number.
Cancellation Policy
- All Canceled Orders will be charged 3% card processing fee.
- All Canceled Orders may take up to 14 business days to be processed..
Shipping and Delivery
Shipping Options
We offer the following shipping options within the continental United States:
-
- Regular Curbside Delivery (4 – 8 Weeks)
- Expedited Curbside Delivery (1 – 3 Weeks)
- Shipping cost of returns for any reason (including product defects) is the customer’s responsibility and at their own expense
Delivery Policy
At the time of delivery, if for any reason our delivery team can’t get the furniture through your front door or the stairway, the delivery will be curbside drop-off only. Our delivery team is not responsible for finding a way to get the furniture inside your place. It will be the customer’s responsibility and at their own expense.
- Delivery (if included in the invoice) is to the first floor only
- Assembly and deliveries to upper floors (2nd or more) are available for additional fees.
- Trash removal is not included (Available for additional fees).
- All items purchased from the website are made pursuant a shipment contract. This means that the risk of loss or damage and title for such items passes to you upon delivery to the carrier except if delivered by U-Trade Furniture.
- The size and weight of your online purchase are factors that help us determine the most efficient delivery method.
- An adult must be present to accept and sign for delivery.
- All items must be inspected for damage at the time of delivery. All damages must be noted on the delivery receipt/ Bill of lading.
- Delivery insurance (if purchased) will only cover issues that are noted on the delivery receipt/ Bill of lading. WE WILL NOT BE HELD LIABLE FOR ANY ISSUES NOT NOTED ACCORDINGLY.
- Make sure your floors and walls are covered / protected prior to delivery as our delivery team nor the delivery carrier will be held liable for damage to your personal property.
- Make sure the area is cleared for delivery. Our delivery team can not remove old furniture.
- Missed delivery appointments may be subject to a second attempt delivery fee.
- Should you need to reschedule your delivery, please notify us at least 3 days prior to the scheduled delivery date in order to avoid a rescheduling fee.
- For Curbside delivery Customers are responsible for getting professional installers to set up the furniture.
- If you do not inspect your merchandise at time of arrival, and you or your representative signs the delivery contract , neither U-Trade Furniture nor the delivery team will be liable for any damage claim.
- Videos are required to claim defective merchandise showing the package condition and the entire unboxing process .No exception
- We will not accept any exchange or return on any used, previously displayed, or assembled merchandise.
- Any claim for defective merchandise must be packed in the original Boxes without any writing on the box.
- Claims for defects or missing parts must be made within 30 days. After 30 days there is no service agreement. No Exception.
- No cash refunds. Exchange and credit only.
Estimated Delivery Times
Estimated delivery times are calculated from the date of shipment and may vary depending on the destination and shipping method selected. Delivery times are not guaranteed and may be affected by factors beyond our control, such as weather conditions and carrier delays.
Shipping Restrictions
We regret that we are currently unable to ship to P.O. boxes, APO/FPO addresses, or internationally. Orders to Alaska, Hawaii, and U.S. territories may incur additional shipping charges and longer delivery times.
International Shipping
At this time, we do not offer international shipping. We apologize for any inconvenience this may cause.
Shipping Charges
Shipping charges are calculated based on the weight, dimensions, and destination of the package. The shipping cost will be displayed during the checkout process before you submit your order.
Order Confirmation
Once your order has shipped, you will receive a shipping change in these Terms of Use confirmation email.
User Content
You are responsible for what you submit.
We welcome your reviews, comments, and other communications, photos, videos, or any other content that you submit through or to the website (“User Content”) as long as the User Content submitted by you complies with these Terms of Use.
You agree that any User Content:
- Will be accurate;
- Will not violate or facilitate the violation of any law or regulation;
- Will not violate any right of a third party, including copyright, trademark, privacy, or publicity rights;
- Will not cause injury to any person or entity;
- Will not contain, or provide links to, obscene, profane, or threatening language, malware, political campaigning, commercial solicitation, chain letters, mass mailings, any form of “spam”, or any material that could be considered harmful, sexually explicit, indecent, lewd, violent, abusive, or degrading.
You are solely responsible for the User Content you submit, and we assume no liability for any User Content submitted by you. You acknowledge and agree that we reserve the right (but have no obligation) to do any or all of the following, in our sole discretion:
- Monitor User Content;
- Alter, remove, or refuse to post or allow to be posted any User Content; and/or
- Disclose any User Content, and the circumstances surrounding its transmission, to any third party.
Reporting Violations
If you believe that your intellectual property rights have been violated or if you have any concerns regarding the use of our intellectual property, please contact us immediately.
Enforcement
U-Trade Import & Export LLC reserves the right to enforce its intellectual property rights to the fullest extent of the law, including seeking damages and injunctions where appropriate.
For any User Content you submit, you grant to us a non-exclusive, sub-licensable, fully paid-up, perpetual, irrevocable, royalty-free, transferable right and license to use, display, perform, transmit, copy, modify, delete, adapt, publish, translate, create derivative works from, sell, and distribute such User Content and to incorporate the User Content into any form, medium, or technology, now known or hereafter developed, throughout the world, all without compensation to you. In addition, you grant us the right to include the name provided along with the User Content submitted by you. We are not responsible for the use or disclosure of any personal information that you voluntarily disclose in connection with any User Content you submit. You represent and warrant that you have all rights necessary for you to grant the licenses granted in this section. You further irrevocably waive any “moral rights” or other rights with respect to attribution of authorship or integrity of materials regarding User Content that you may have under any applicable law under any legal theory.
Content is also provided by third-party visitors to the website. Please note that website visitors may post content that is inaccurate, misleading, or deceptive. We neither endorse nor are responsible for any opinion, advice, information, or statements made by third parties. We will not be liable for any loss or damage caused by your reliance on such information or materials. The opinions expressed by third parties reflect solely the opinions of the individuals who submitted such opinions and may not reflect our opinions.
If you are an owner of intellectual property who believes that your intellectual property has been improperly posted or distributed via the website, please notify us immediately by sending an email to info@utradefurniture.com or by sending a written notice by U.S. mail to U-Trade headquarters located at 150 N. Santa Anita Ave Ste # 300, Arcadia CA 91006. Your notice to us must include the following information: (1) a physical or electronic signature of a person authorized to act on behalf of the owner of the copyrighted work allegedly infringed; (2) a description of the copyrighted work or works that allegedly have been infringed; (3) a description of where on the website, the allegedly infringing material appears that will allow us to locate the material; (4) your contact information, including your address, telephone number, and, if available, an email address; (5) a statement by you that you have a good faith belief that the allegedly infringing use has not been authorized by the copyright owner, its agent, or the law; and (6) a statement by you, under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the owner of the copyrighted work that has allegedly been infringed.
We disclaim any legal liability for the operation of the website, the products and services offered on it.The website and all information, content, materials, products, and services included on or otherwise made available to you through the website are provided by us on an “as is” and “as available“ basis unless otherwise specified in writing. We make no representations or warranties of any kind, express or implied, as to the operation of the website, or the information, content, materials, products, or services included on or otherwise made available to you through the website unless otherwise specified in writing. We shall not have any liability or responsibility for any errors or omissions in the content of the site, for your action or inaction in connection with the website, or for any damage to your computer or data or any other damage you may incur in connection with the website. You expressly agree that your use of the website is at your sole risk.
In addition (and without limiting the limitations in the immediately preceding paragraph), we make no representations about the suitability of the products on the website for any purpose. We provide all such products “as is” without warranty of any kind, express or implied. We specifically disclaim all warranties and conditions of any kind, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement.
Products on the website may have the benefit of a manufacturer’s warranty provided by the product manufacturer.
We limit our liability to you. Under no circumstances shall U-Trade Import & Export LLC, its affiliates, and/ or their respective employees, directors, officers, or agents be liable for any damages of any kind arising out of or in connection with your use of or inability to use the website, or from any information, content, materials, products, or services included on or otherwise made available to you through the website. This is a comprehensive limitation of liability that applies to all losses and damages of any kind (whether general, special, consequential, incidental, exemplary, or otherwise, including, without limitation, loss of data, income, or profits), whether in contract or tort, even if we have been advised of or should have known of the possibility of such damages. Each provision of these terms of use that provides for a limitation of liability, disclaimer of warranties, or exclusion of damages is to allocate the risks under the agreement between you and us.
California Proposition 65 Warning
California Proposition 65 requires that special warnings be provided to California consumers when products contain chemicals known by the State of California to cause cancer and birth defects or other reproductive harm if the use of those products may cause consumers exposure to those chemicals above certain threshold limits. These warnings relate to some but not all lead crystal glassware, ceramic tableware, tiffany-style lamps, and electrical cords. We are providing the following warning to California consumers as required by Proposition 65 for products that reference this section:
WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
This warning is provided to ensure compliance with California Proposition 65 and to inform our customers of potential risks associated with the products that may contain these chemicals.
Please call us prior to ordering if you have any questions regarding the safety of these products.
Governing Law
- This liability disclaimer shall be governed by and construed in accordance with the laws of California, without regard to its -conflict of law principles.
- If we end up in a legal dispute with you, California law will apply.
- These Terms of Use or any claim, the cause of action, or dispute (“claim”) arising out of or related to these Terms of Use shall be governed by the Federal Arbitration Act, applicable federal law, and the laws of the State of California, notwithstanding of any conflicts of law principles. Additionally, you agree that all claims must be resolved exclusively by a state or federal court located in the State of California.
- We are not responsible for third-party websites.
- The website may contain links and interactive functionality interacting with the websites of third parties, including social networking sites and credit card payment getaway “Square”. We do not endorse, and we are not responsible for and have no liability for, the functionality, actions, inactions, privacy settings, privacy policies, terms, or content of any such website. YOUR USE OF THIRD-PARTY WEBSITES AND RESOURCES IS AT YOUR OWN RISK
- These general terms apply to these Terms of Use.
You are responsible for all charges and necessary permissions related to accessing the website through your mobile access provider.
If any provision of these Terms of Use is found by a court of competent jurisdiction to be illegal, void, or unenforceable, the unenforceable provision will be modified so as to render these Terms of Use enforceable and effective to the maximum extent possible in order to effect the intention of the provision; if a court finds the modified provision invalid, illegal, void or unenforceable, the validity, legality, and enforceability of the remaining provisions of these Terms of Use will not be affected in any way.
You agree that these Terms of Use constitute the entire, complete, and exclusive agreement between you and us regarding the website and the services offered on it, supersede all prior agreements and understandings, whether written or oral, or whether established by custom, practice, policy or precedent, with respect to the subject matter of these Terms of Use.
Our failure to act with respect to a breach of these Terms of Use by you or others does not waive our right to act with respect to that breach or subsequent similar or other breaches.
If you have any questions or comments about these Terms of Use, please feel free to contact us via email at info@utradefurniture.com or by mail to U-Trade Import & Export LLC Headquarters located at: 150 N. Santa Anita Ave Ste #300, Arcadia CA 91006, we accept service of process at this address. Any notices that you provide without compliance with this paragraph shall have no legal effect.
FAQs
- What types of furniture styles do you offer?
We offer a variety of home furniture styles including contemporary, modern, traditional and rustic. Our diverse collection ensures that you will find the perfect piece to match your personal taste and home decor.
- Can you provide furniture from suppliers outside the USA?
Yes, we have suppliers both from within the USA and internationally. This allows us to offer a wide range of unique and high-quality furniture pieces from different parts of the world.
- How do you handle my personal information?
We take your privacy seriously and handle your personal information with care. We collect your personal information primarily to provide our services to you and may use it for marketing purposes. We ensure your data is stored securely and is not misused or disclosed without your consent unless required by law.
- Who handles my credit card information?
Credit card information is collected and processed by third-party payment gateways. We do not store or manage your credit card details. Please refer to the third-party’s privacy policy for more information on how they handle your credit card information.
- Can I access and update my personal information?
Yes, you can access and update your personal information at any time by creating an online account or by contacting us in writing, and we will ensure your information is accurate and up to date.
- What is your return policy?
All handmade items are sold “AS IS” with no returns accepted. Final sale for handmade items. For other items, claims for defects or missing parts must be made within 7 days of purchase. Back to back with the vendor’s return policy.
- How do I place an order?
You can place an order 24/7 on our website, www.utradefurniture.com. Once your order is confirmed, you will receive a notification. For any changes after placing an order, please email us at info@utradefurniture.com.
- What payment methods do you accept?
We accept Visa®, MasterCard®, American Express®, and Discover® credit cards. Please note that we can only process an order using one credit card.
- What are the delivery methods?
The delivery method depends on the size and weight of your purchase. We aim to use the most efficient method to ensure your items arrive safely and promptly.
- How do I make a return claim for defective merchandise?
If you receive defective merchandise, please pack it in the original box and contact us within 7 days of purchase. Include pictures of the defect and a copy of the invoice. Email your claim to info@utradefurniture.com or call (909)931-0599.
- Is there a restocking fee for returns?
Yes, there is a 30% restocking fee for all returned items. Please contact us for more details on the return process.
- How do I cancel an order?
To cancel an order, please email us at info@utradefurniture.com. Canceled orders will incur a 3% card processing fee and may take up to 14 business days to process.
- How can I contact U-Trade Import & Export LLC?
For any questions or inquiries, please contact us at:
- Address: 150 N Santa Anita Ave Ste 300, Arcadia, CA 91006
- Email: info@utradefurniture.com
- Phone: (909)931-0599
- Do you offer handmade furniture options?
Yes, we offer a range of handmade furniture options including accent pieces, dining sets, and living room furniture. Each piece is crafted with care and attention to detail to ensure quality and uniqueness.
- What types of handmade accent pieces do you offer?
Our handmade accent pieces include items such as mirror, console, commode designed to enhance the aesthetic appeal of your home.
- Can I customize handmade furniture to suit my specific preferences?
Yes, we offer custom handmade furniture options where you can tailor the design, size, finish, and other specifications to match your individual style and requirements.
- Do you work with reputable suppliers?
Yes, we collaborate with trusted suppliers known for their quality craftsmanship and attention to detail.
- What sets your handmade dining sets apart from mass-produced options?
Our handmade dining sets are crafted by skilled artisans using traditional techniques and premium materials, resulting in furniture pieces that exude charm and character while also being durable and functional.
- Are there any warranties or guarantees offered on your handmade furniture?
We stand behind the quality of our handmade furniture from the Kleopatra Kingdom brand and provide a guarantee certificate for these products. For detailed information, please refer to our warranty policy at Warranty Information. Please note that this warranty applies only to our handmade items and not to products from other vendors.
- How do I place a custom handmade furniture order?
To place a custom handmade furniture order, please contact our customer service team either through phone, or in-person visit to discuss your requirements and preferences. We will work closely with you to bring your vision to life.
- Can I see samples or examples of previous handmade furniture projects?
Yes, we may have samples or examples of previous handmade furniture projects available for viewing either in our showroom or through our digital catalogs. Please contact us to inquire about viewing options.
- How long does it take to receive a custom handmade furniture order?
The timeline for receiving a custom handmade furniture order typically ranges from 3 to 6 months. This may vary depending on factors such as complexity, materials availability, and current workload. Our team will provide you with an estimated timeline during the consultation process.
- Are there any additional costs associated with custom handmade furniture orders?
Additional costs such as customization fees or special material requests may apply to custom handmade furniture orders. Our team will provide you with a detailed quote outlining all associated costs before proceeding with the order.
- Do you offer delivery and assembly services for your products?
Yes, we offer delivery and, if required, assembly services for our product. Our delivery team will ensure that your furniture is transported safely and set up according to your specifications.
Contact Information
For any questions or concerns regarding our terms and conditions, please contact us at:
- Email: info@utradefurniture.com
- Phone: +1 (909) 931-0599
- Address: 9950 Foothill Blvd, Suite N, Rancho Cucamonga, CA 91730
We are available to assist you during our business hours:
- Business Hours:
- Monday 11 AM–7 PM
- Tuesday 11 AM–7 PM
- Wednesday 11 AM–7 PM
- Thursday 11 AM–7 PM
- Friday 11 AM–7 PM
- Saturday 11 AM–7 PM
- Sunday 11 AM–7 PM